Shipping policy
SHIPPING POLICY
Processing Time Orders are processed within 2-3 business days. Orders are not shipped or delivered on weekends or UK bank holidays.
Shipping Rates & Delivery Estimates
United Kingdom (Domestic)
- Standard Shipping (3-5 business days): £5
- Express Shipping (1-2 business days): £12
- Free shipping on orders over £75
European Union
- Standard Shipping (5-10 business days): £10
- Express Shipping (3-5 business days): £18
- Free shipping on orders over £100
United States
- Standard Shipping (7-14 business days): £15
- Express Shipping (3-7 business days): £30
- Free shipping on orders over £150
United Arab Emirates
- Standard Shipping (7-12 business days): £18
- Express Shipping (3-5 business days): £35
- Free shipping on orders over £200
Rest of World
- Standard Shipping (10-21 business days): £20
- Express Shipping (5-10 business days): £40
Delivery times are estimates and may vary. Delays can occasionally occur due to customs processing, carrier delays, or unforeseen circumstances.
Customs, Duties & Taxes International orders (outside the UK) may be subject to import duties, customs fees, and taxes imposed by the destination country. These charges are the responsibility of the recipient and are not included in our shipping costs or product prices. Silano London is not responsible for any customs delays or charges incurred.
Tracking Information All orders include tracking information, which will be sent to your email address once your order has been dispatched. You can use this tracking number to monitor your shipment's progress.
Lost, Stolen or Damaged Shipments If your order is lost, stolen, or damaged in transit, please contact us at ohussain1994@gmail.com within 7 days of the expected delivery date. We will work with the carrier to investigate and resolve the issue promptly.
Incorrect Address Please ensure your shipping address is correct at checkout. Silano London is not responsible for orders shipped to incorrect addresses provided by the customer. If you need to update your shipping address, please contact us immediately after placing your order.
Contact Us For questions about your shipment or shipping policy, please contact us at Enquiries@silanolondon.com